Privacy Policy
Last updated: January 2026
eSIMKRD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
Summary: We collect only the information necessary to provide eSIM services. We do not sell your data to third parties.
Information We Collect
We collect information that you provide directly to us:
- Phone Number: Used for account authentication via WhatsApp OTP verification.
- Name: Optional, used for receipts and customer support.
- Payment Information: Processed securely through our payment partners (FIB, Qi Card). We do not store your full payment details.
- Device Information: Device type and operating system to ensure eSIM compatibility.
How We Use Your Information
We use your information to:
- Provide and manage your eSIM services
- Process payments and send receipts
- Send important updates about your eSIM (activation, usage alerts)
- Provide customer support
- Improve our services and user experience
Data Sharing
We share your information only with:
- eSIM Provider: To provision and activate your eSIM
- Payment Processors (FIB, Qi Card): To process your payments securely
We do not sell, rent, or trade your personal information to third parties. We do not share your data with analytics providers, advertisers, or any other third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure database storage
- Limited access to personal data
- Regular security assessments
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Purchase history may be retained for legal and accounting purposes even after account deletion, but will be anonymized.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Request a copy of your data
You can exercise these rights through the app settings or by contacting our support team.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- WhatsApp: Available in the app
- Email: [email protected]